Cosmin
Turculeanu
Technical Delivery | Automation & Systems | Bridging Business and Engineering
What I Do
Regional Program Expansion
• Launched Dell's reverse logistics function across EMEA and APJ from the ground up, adapting an existing program model to both regions
• Built each region end-to-end by adapting the global reverse logistics framework to fit regional context, covering intake, execution, monitoring, and control
• Set up performance tracking as a live management tool, feeding directly into planning, capacity decisions, and daily execution
• Monitoring never closed after launch. It became a permanent operational loop feeding real-time data into daily planning
• Delivered consistent results across both regions under Dell's global governance structure
Program Manager
• Reverse logistics program spanning US, EMEA, APJ, LATAM for Dell
• Authored and deployed operational guidebook used across regional teams
• Held firm on out-of-scope requests to protect delivery boundaries and keep clients aligned on agreed scope
• Set production targets within budget constraints, balancing capacity limits and revenue requirements to meet financial goals
• Tracked daily output metrics and intervened in underperforming streams to recover volume
• Improved recovery rates by 30 to 35 percent while sustaining 95 percent average production attainment
Legal Automation Program
• Received a large-scale automation project from a legal client whose goal was to completely shift how their teams worked
• Translated their scope into a full project structure, building the backlog, project plan, and communication plan from nothing
• Governed the full project lifecycle from initiation through closure, managing scope, timeline, stakeholder expectations, and delivery across an 8-month period with weekly standups and sprint reviews
• Consolidated 6 legal and compliance workflows into one automation pipeline, covering database updates, letter and email generation, contract reviews, and legal approvals
• Managed the full backlog in Jira from initial intake through to technical sign-off, shifting the client's teams from doing the work manually to reviewing automated output
Experience & Skills
Technical Delivery Lead
Joined as one of two people building the automation function from scratch. Working in an Agile framework, now owning the full delivery cycle, running 2-week sprints and scrum ceremonies with engineers and analysts. Manage backlog prioritization by business value.
- Manage a cross-departmental backlog of automation requests, translate business problems from Operations, Client Services, and Legal into technical requirements and run delivery from intake to sign-off
- Identified workflow risks causing ~10% excess in monthly operational costs, then fixed them
- Defined requirements and led delivery of automated reporting pipelines (Python, SQL, Looker), cutting manual reporting time by 80% across daily, weekly, and monthly cycles
- Built n8n workflow automation to rebalance workloads dynamically across 25+ desks, removed manual intervention entirely from operational routing
- Built account prioritization in n8n feeding directly into LiveVox, agents start each day with a pre-built, ranked call queue and auto-dial through it without manual setup; RPC rate up 8%, tracked in Looker
- Diagnose database translation errors, document the root cause, and create detailed issues for DevOps to resolve
Program Manager
Managed Dell's reverse logistics globally. Set production targets, coordinated cross-regional teams, and navigated stakeholder governance across revenue, production, and client requirements.
- Raised global production target to 95% average across all regions
- Drove a 30-35% cumulative increase in global recovery rates across 5 projects (US, EMEA, APJ, LATAM, GDO), moved regional averages from the low 70s to 93-96% through process improvements and full ownership of target-setting
- Led cross-functional teams across regions, balanced what revenue wanted vs what production could deliver
- Acted as business-side owner for IT-delivered tools, defined the problem, set requirements, validated delivery, and owned the outcome
Operations Supervisor
Ran day-to-day reverse logistics operations. Kept teams on track and product returns moving through the system without delays.
- Mapped and resolved workflow gaps across multiple operational areas, eliminating the recurring process failures costing the most time and money
- Connected frontline teams and management by converting reported problems into fixes with named owners, keeping the gap between "this is broken" and resolved as short as possible
- Tracked production metrics daily and flagged performance drops before they escalated, keeping regional targets on course
- Built the team habits and daily routines that delivered a 15% recovery rate improvement, working within approval chains as Supervisor, changes had to go through sign-off, which limited pace but built the operational foundation carried forward into the Manager role
Current Projects
x-Data Pulse - SaaS Ticketing Platform
Built for teams managing high-volume support queues across multiple companies with real-time updates and secure per-company access.
- Built on FastAPI, WebSockets, and Google OAuth, real-time ticket updates and secure per-company authentication
- Multi-tenant architecture: multiple companies on one platform with full data isolation
- Currently in security audit phase before release, demo available in portfolio
Freelance Automation Projects
Build workflow automation solutions for clients using n8n, APIs, and database integrations.
- Built a fleet management system for Cesivo (Romanian energy & agriculture company) using n8n, tracks vehicle insurance, inspections, and maintenance schedules with automated Telegram alerts for expiring documents
- Integrated Google Gemini LLM with their fleet database to create an assistant that answers operational queries in natural language
- Designed workflows with conditional routing, database operations, and multi-step automation logic